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Terms & Conditions

Our services are very popular and therefore Studio 34 Ltd takes a limited number of orders and works on a first in, first served basis.  Please order early to avoid disappointment.  Delivery times are 10-15 working days from the date of your approval to print.

Copyright
The items you are purchasing are exclusive to Studio 34 Ltd.  All copyright is wholly owned and reserved by Studio 34 Ltd and are protected by copyright law. It is an offence to steal in whole or in part any of the designs, layout, copy or photography created by Studio 34 Ltd. It is illegal to reproduce any item without express permission from Studio 34 Ltd. Modification and/or reuse of our stationery for other occasions/uses is prohibited. Studio 34 Ltd holds ownership and copyright on all designs whether custom or existing. Studio 34 Ltd reserves the right to use custom-designed pieces for future themes/layouts and advertising. Studio 34 will not be held responsible for any copyright permission required for any images supplied to us.  Customers must ensure that permission has been granted.

Pricing
We are a New Zealand owned and operated business. All prices are in New Zealand Dollars (NZD) including GST but excluding postage and packaging.  Studio 34 reserves the right to change all prices without prior notice.  However, any price increase will not affect any confirmed order or valid quote.  Written and emailed price quotes are valid for 30 days.  The customer must confirm their order and pay a deposit within this time to guarantee the prices quoted.  We are not responsible for typographical errors displayed on our website.

Payment
All orders require a deposit of $100.00 before any work is carried out.  This deposit is non-refundable after 15 days or once work has started on your order (whatever is earlier).  The balance of all orders will become due upon the return of approved proofs and before final delivery or collection of goods.  Courier or postage charges will be added to the invoice total.  We will confirm this total with an email once we receive your order.

We accept payment by cash deposit, cheques payable to Studio 34 or credit card. Using these methods will require payment to be cleared before work can commence on your order.   Please be sure to use your name as a reference so that we can identify your payment. 
No order will be dispatched until full payment has been received.  All late or unpaid invoices will incur interest and debt collection fees.  All artwork and products remain the property of Studio 34 until full and final payment has been received.

Colour and Production
Please be aware that due to variations in monitors the colours and images may differ slightly on screen to that of the finished product.  Although the greatest care is taken to ensure the colours chosen are delivered, Studio 34 accepts no responsibility for slight differences in printed colours.  For this reason you may wish to order a printed sample.

As all stationery is printed digitally it is possible that subtle colour variations can occur between each piece, especially any stationery printed in different consignments.  This is not a fault of the design but a natural effect of the printing process.  Stationery cannot be refunded or returned because of normal printing effects.  We take pride in our work and assure you that all of our stationery is printed to the highest professional standards, matching colours as closely as possible.

All hand-finished orders may vary slightly between each item.

All orders are subject to stock availability.  If we experience any difficulty with the supply of necessary stock, then similar stock of equivalent value and quality will be suggested.

All stationery may bear Studio 34 Ltdís name and website address on the reverse.  

Completion times are 10-15 working days (Monday to Friday) from the date we receive the Customers final approval.   Your order will be dispatched once final payment is received and cleared by our bank.  If your order is urgent, please contact us and you will be advised immediately if we can meet your deadline.  During peak periods an urgency fee may be charged. 

Proofing
Please proofread carefully.  It is the Customerís responsibility to ensure that proofs are accurate and the order to their specifications.  We are not responsible for typographical errors proofed by the Customer.  Any amendments must be made clearly in writing and delivered to us by email, fax or hand.  Customer errors that are signed off through the proofing process are to be reprinted at the clientís expense.  No discounts for reprinting will be allowed.  Studio 34 accepts no responsibility for errors once your proof has been approved.  Customers understand that due to the nature of digital printing, slight colour variations might occur during reprinting of products. 

Cancellation and Return Policy
Cancellation of any orders must be made in writing.  All stock used and work completed up to the date of receipt of cancellation will be charged to the Customer.  Please choose carefully as we do not refund if you simply change your mind.  If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.

All returns for faulty products must be made in writing within 7 days of receipt.   Studio 34 will not be responsible for damages caused once the product has left our premises (i.e. natural disasters) and covered by insurance.

Returnable products due to reasons other than damaged or defective items will be accepted in Studio 34ís discretion in good, undamaged and resaleable condition in their original packing within 7 days.

Original courier charges are not refundable. Custom and personalised products are NOT refundable, exchangeable or returnable.  We ask each Customer to take their time in deciding to purchase our products.  We do not provide a refund if you simply change your mind or the product is not what you personally expected.

Delivery
The Customer is responsible for all courier charges.  Deliveries made outside New Zealand will incur additional international registered courier rates and insurance.  Studio 34 ensures your order is securely packaged and leaves us in perfect conditions, therefore we cannot be held responsible for any goods lost or damaged in transit by our carrier.  We cannot be responsible for any loss incurred due to late delivery for reasons outside our control (i.e. courier strikes/courier illness/traffic delays/weather conditions etc).  All orders are dispatch on receipt of your final payment. 

Privacy Policy
Your personal information will only be used for email notifications, order confirmation, proofing and invoices with Studio 34.  We do not sell your personal information to third parties.

Acceptance of Terms & Conditions
Payment and approval of your stationery is considered acknowledgement and acceptance of these terms and conditions. Customers shall indemnify Studio 34 Ltd from any and all costs, expenses, losses and damages on account of any and all manner of claims, demands, actions and proceedings that may be placed against Studio 34 Ltd.

These Terms and Conditions are subject to change without prior notice.  

© Studio 34 Limited 2009.  All rights reserved.